Terms of Service

Last updated: April 26, 2026

These Terms of Service ("Terms") govern your use of services provided by Velox ("Velox," "we," "us," or "our"). By purchasing any Velox service, you ("Client" or "you") agree to these Terms.

1. Services

Velox provides AI and automation consulting services, including but not limited to: fractional COO retainers, one-time consulting engagements, managed website hosting, branded digital assets, AI chat agents, booking and scheduling setup, and à la carte website updates and feature builds. Specific deliverables, timelines, and scope are defined per engagement at kickoff.

2. Payment Terms

• Recurring subscriptions (Fractional COO retainers, hosting, AI Chat, Booking platform) are billed monthly in advance via Stripe. Subscriptions auto-renew unless canceled before the next billing cycle.
• One-time services are billed in full at the time of purchase before work begins.
• Bundled products with setup fees charge the setup fee plus first month at signup; subsequent months are billed at the recurring rate.
• Custom-quoted work follows the payment schedule defined in the project Statement of Work (SOW).
• All amounts are in U.S. Dollars unless stated otherwise.

3. Cancellation & Refunds

• Subscriptions may be canceled anytime via the Stripe Customer Portal or by emailing trey@runvelox.com. Cancellation takes effect at the end of the current billing period. The current month's fee is non-refundable.
• One-time setup fees are refundable within 7 days of purchase if work has not yet begun. Once delivery starts, fees are non-refundable.
• Custom-quoted projects follow the refund terms specified in the SOW.
• Hosting service includes the current month plus any data export request fulfilled within 14 days of cancellation. Domain and third-party platform fees are non-refundable.

4. Hours & Deliverables (Fractional COO Tiers)

Fractional COO tiers include a committed number of hours per month (10 hrs Foundation, 25 hrs Momentum, 50 hrs Embedded). Unused hours do not roll over to subsequent months and are forfeited at month-end to ensure full allocation each month. Additional hours beyond the committed amount are billable at the prevailing rate or via à la carte engagements.

5. Hosting & Platform Fees

For Fractional COO retainers, third-party hosting, software, and platform fees (e.g., Netlify, Cloudflare, OpenAI API usage) are billed at cost with zero markup, separate from the retainer fee. For Velox Managed Website, Booking, and AI Chat products, these fees are included in the monthly recurring price.

6. Client Responsibilities

• Provide timely access to systems, accounts, brand assets, and information required to deliver the services.
• Respond to questions and approvals within reasonable timeframes (typically 48 hours for Foundation tier, 24 hours for Momentum, same-day for Embedded).
• Maintain ownership and authorization for any third-party accounts, brands, or content provided to Velox.
• Notify Velox of changes in business scope, requirements, or contacts.

7. Intellectual Property

Upon full payment, Client retains ownership of all deliverables created specifically for the Client (websites, brand assets, custom content, custom code). Velox retains ownership of pre-existing tools, frameworks, prompt templates, and reusable components used in the course of delivery. Velox may reference its work for the Client in portfolio and case-study materials unless the Client opts out in writing.

8. Confidentiality

Each party agrees to keep confidential any non-public business information, credentials, customer data, and strategy disclosed during the engagement. This obligation survives termination of services.

9. Service Level Expectations

Velox makes commercially reasonable efforts to meet the SLA targets associated with each tier. Velox does not guarantee uninterrupted service or specific business outcomes. Hosting uptime depends on third-party infrastructure providers (Netlify, Cloudflare); Velox does not provide independent uptime SLAs.

10. Limitation of Liability

To the fullest extent permitted by law, Velox's total liability under these Terms is limited to the total fees paid by Client to Velox in the twelve (12) months preceding the event giving rise to the claim. Velox is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business interruption.

11. Termination

Either party may terminate any engagement at any time per the cancellation terms in Section 3. Velox reserves the right to terminate services for non-payment, abusive behavior, or violation of these Terms, with no refund obligation in those cases.

12. Modifications

Velox may update these Terms periodically. Material changes will be communicated via email at least 14 days before taking effect. Continued use of services after the effective date constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the United States and the state in which Velox is registered, without regard to conflict-of-laws principles. Any disputes will be resolved in the courts of that jurisdiction.

14. Contact

Questions about these Terms? Email trey@runvelox.com.