Free for HVAC owners
Hiring a dispatcher?
Read this first.
The HVAC Dispatcher Playbook: what makes or breaks the person in that seat, how to rank no-heat and no-cool calls when the day falls apart, and the warning signs to catch before the phone starts ringing.
- A priority ladder you can print and pin at the desk
- Interview questions that expose weak dispatchers
- A first-30-days plan and the trackers to run it
What is inside
Six pages. No fluff.
Seven habits that separate a good hire from a bad one by week three.
How to rank no-heat, no-cool, agreement and same-day calls when two jobs collide.
The nine signals worth reacting to, and what to do about each one.
Questions that show who can actually dispatch, and what to listen for.
A week-by-week plan so a new dispatcher is useful in a month, not a season.
End-of-shift handoff, van service dates and a five-line daily owner view.
Who it is for
HVAC shops with 3 to 30 techs where the owner still ends up running dispatch from a phone.
Who wrote it
Trey Rodriguez, founder of Velox. Trey has run operations for a marketing agency and a large charter school network, and at FedEx oversaw maintenance for a fleet of 85+ vehicles. Velox builds the systems behind the work: dispatch boards, service-date reminders and daily owner views.